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Announcing Cyber Security Support.

In September 2019, Astound Technologies announces we are now offering Cyber Security services and products..

We signed a reseller agreement with BeyondTrust. The BeyondTrust Privilege Identity product is just one piece in the Cyber Security realm dealing with the sanitation and management of Privileged Accounts. Several other of their offerings address other components of Cyber Security such as Defendpoint which concentrates on end-users running in a Least Privileged environment and not as local Administrators as well as whitelisting applications/scripts the end-users can execute.

Lastly, we signed an agreement with the Port of Oakland to provide Cyber Security services

Click here for a detailed description.

Announcing Audio Chat.

Audio Chat allows the customer to use their computer and web browser to make an audio call to the Contact Center.

Audio Chat results:
• No PSTN charges
• No telephone hardware, software, support expenses
• Improved product sales (particularly up-sales)
• Quicker issue resolution times
• Increased customer satisfaction
• Reduced number of return items.
• Eliminates need for Text Chat which is very slow.

Click here for a detailed description.

The brain processes visual information 60,000 times faster than text and 50% of the brain is dedicated to processing visual info.

Further, the most important part of communications is rapport. And the best way to establish it is through Visual Communication.

Are you open to exploring new/additional methods of supporting your customers and creating an innovator image of your company and operations. Imagine the ability for your customers to see you and, optionally, for you to see your customer. Imagine the ability to establish face-to-face rapport. Visual Communication offers real-time, face-to-face interactions for key situations in which facial reactions and body language are very important for business outcomes, 90% of communication is visual.

Why do you need Video Communication and Collaboration?

• Market differentiator, get a leg up on your competition, be an innovator.
• Increase sales
• Reduce expenses, no Telecom expenses
• Improve the experience of customers, resulting in more customer loyalty
• Employ it to change and improve the performance of employees
• Utilize Agents from home, remote working
• Better communication outcomes

We offer the ability for your organization to establish the greatest rapport with your customers and employees through the use of Video Communication and collaboration. We provide the ultimate in flexibility because our solution utilizes the cloud. It utilizes your existing Internet capability. You can migrate or convert from a telephony environment to a video and voice environment. You begin migration thru the use of Video Chat where you place a link on your web site that connects to our Visual Communication and Collaboration Server. As your customer rapport and approval increases, you can become a Video Call Center.

Operational Expense vs. Capital Expense.

The Cloud solution is easier to start and less risky. You provide internet access and we provide the solution. It avoids Capital Expense which often requires months of preparation and board approval.

However, if you prefer, we also provide an on premise solution.


GPower Video Communication and Collaboration is an Enterprise wide solution. It provides an Automatic Call Distributor (ACD) for ad hoc video conference requests. It allows you to establish one or more ACD Groups that specialize in Help Desk, Customer Service, Remote Video Communication and Collaboration, etc. It supports American Sign Language (ASL) or other languages.

Our Server routes video requests to the appropriate specialist Group and distributes those requests equally amongst the available Specialists. Queuing is used to hold video requests when Specialists are not available. As soon as a Specialist is available for the video group requested, the video conference is established between the caller (requester) and the Specialist.

Alternatively, our Server routing allows callers (requesters) to be routed to a locator or receptionist or night calling group. From there, the locator can locate an appropriate Specialist and transfer/conference the requester and Specialist.

The latter mimics the current medical processes for finding a Specialist. GPower Video Communication and Collaboration gives companies a competitive edge to perform their jobs more rapidly and with greater effectiveness. With GPower’s web application, you can capture data from your customer for billing. Alternatively, powerful high-level APIs are available for customization of your application.


• Video Communication and collaboration center
• Health Care, Telehealth
• Medical Specialist Consultation
• IT Help Desk
• Order Entry, Manufacturing
• Catalogue Sales
• Sales Support/outreach
• Pharmaceuticals
• Expert Witness/Court proceedings
• Concierge Service
• Video Relay Interpreting (VRI), including American Sign Language (ASL)
• Over the Phone Interpreting (OPI)