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Agent Agent ID Station OnCall Avail Not Ready Wrap up ASA Avg Talk Time Avg Idle Time
Allie Allison 3001 2001 2 min 15 sec       4 sec 2 min 36 sec 32 sec
Betty Bernard 3002 2002     28 min   6 sec 2 min 18 sec 28 sec
Cindy Crews 3003 2003       13 sec 3 sec 2 min 23 sec 26 sec
Diana Donaldson 3004 2004   31 sec     3 sec 1 min 59 sec 23 sec
Ellen Easton 3005 2005 8 sec       4 sec 2 min 14 sec 18 sec
Foxie Fortuna 3006 2006     1 hr 23 min   3 sec 2 min 23 sec 26 sec
Gloria Gaston 3007 2007 6 sec       5 sec 2 min 27 sec 24 sec
                   
Total 7   2 2 2 1 4 sec  2 min 34 sec 25 sec
                   
Email                  
Hannie Harris 3008 2008 4 min 6 sec       2 min 5 sec 6 min 27 sec 1 min 24 sec
Ida Igesias 3009 2009 4 min 6 sec       3 min 17 sec 5 min 4 sec 1 min 46 sec
Total 2   2 0 0 0 1 min 18 sec  5 min 34 sec 1 min 35 sec
                   
Chat                  
Julie Jones 3010 2010 8 min 4 sec       1 min 9 sec 12 min 27 sec 2 min 14 sec
Ida Iglesias 3011 2011 9 min 36 sec       1 min 27 sec 11 min 44 sec 2 min 26 sec
Total 2   2 0 0 0 1 min 18 sec  12 min 22 sec 2 min 20 sec