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ACD Group Calls in Queue Q Hold Avg Active Calls ASA Avg Talk Time Longest Call Signed On Available Wrapup Not Ready
10 10 18 5 15 sec 2 min 20 sec 43 sec 8 0 2 1
11 0 0 2 4 sec 1 min 29 sec 0 sec 7 2 1 2
12 10 10 2 2 min 15 sec 2 min 20 sec 6 min 13 sec 4 0 1 1
13 1 10 2 25 sec 2 min 23 sec 13 sec 4 0 1 1
                     
4 21 13 11 41 sec 2 min 13 sec 6 min 13 sec 23 2 5 5
                     
E15 18 10 2 12 min 25 sec 6 min 18 sec 8 min 31 sec 2 0 0 0
C16 2 2 2 2 min 12 sec 12 min 3 sec 18 min 13 sec 2 0 0 0