FOR IMMEDIATE RELEASE July 10, 2009
For Additional- Information:
[Hannchen Gaither, 925-465-5074, ]
Astound Technologies LLC, Named a Microsoft Certified ISV Solutions Partner
Walnut Creek, CA -Astound Technologies announced today that it has been named a ®Microsoft Certified ISV Solutions Partner. Astound Technologies GPower Server has been certified to operate on Microsoft Server 2008 using Managed Code designed to help small and mid-market businesses become more connected to customers, employees, partners and suppliers.
Astound Technologies has integrated its GPower solutions to deliver multi-media capabilities to the desktop. Multi-media routing, Screen Pop, Video ACD, ACD statistics, and agent performance evaluation criteria features empower the agent to provide superior performance. The integration of IVR technology allows for customer self-service and continuity of service when the request is handled by an agent. Recording interfaces provide quality assurance and regulation adherence. The focus for GPower is to deliver solutions for affordable and effective implementation in small to medium size Contact Centers.
Agents are able to handle more calls in less time because GPower gathers and delivers caller information in the appropriate user application window when the call arrives at the agent's workstation. In addition, GPower dynamically delivers critical status and activity information to the agent and to management that enables the agent to deliver a consistently higher level of customer service and performance. GPower delivers an exceptional solution for both reducing call length and streamlining the work flow of typical contact center work processes. GPower also has an effect on your bottom line by minimizing turnover and training expenses.
"The seamless integration of user applications with Astound Technologies GPower products provide an enhanced solution for reducing call length, increasing customer loyalty, and empowering the agent for superior performance." says Jack L. Gaither, Chief Executive Officer of Astound Technologies.
Astound Technologies is a visionary in delivering solutions that empower Contact Center agents (Video and Voice) to achieve superior performance. GPower solutions reduce costs, diminish turnover, and enhance customer loyalty. More information on the company and its products can be obtained at http://www.astoundtech.com
All products mentioned in this release are trademarks or registered trademarks of their respective holders.