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For Additional- Information:

[Loren Kaun, 805-496-6407, ]

Astound Technologies LLC, Accepted by Nortel Open Developer Program

Walnut Creek , CA - 05/15/03-Astound Technologies announced today that it has been accepted by the Nortel Open Developer Program. Astound Technologies will provide solutions that complement Nortel Symposium products.

Astound Technologies has integrated its GPower solutions with the Nortel Symposium TAPI Server products to deliver multi-media capabilities to the desktop. Multi-media routing, Screen Pop, ACD statistics, and agent performance evaluation criteria features empower the agent to provide superior performance. The integration of IVR/VRU technology allows for customer self-service and continuity of service when the request is handled by an agent. Recording interfaces provide quality assurance and adherence to regulations. The focus for GPower is to deliver solutions that empower the agent for superior performance.

Agents are able to handle more calls in less time because GPower gathers and delivers caller information in the appropriate Microsoft application window when the call arrives at the agent's workstation. In addition, GPower dynamically delivers critical status and activity information to the agent and to management that enables the agent to deliver a consistently higher level of customer service and performance. GPower delivers an exceptional solution for both reducing call length and streamlining the workflow of typical Contact Center work processes. GPower also has a positive effect on your bottom line by minimizing turnover and training expenses.

"The seamless integration of GPower with Nortel Symposium products provides an enhanced solution for reducing call length, increasing customer loyalty, and empowering the agent for superior performance." says Jack L. Gaither, Chief Executive Officer of Astound Technologies. "Our joint customers will experience immediate return on investment and see increased business productivity."

"It is our pleasure to inform you that your company has been accepted as an Open Developer in the Nortel Networks Developer Program.," said Bill Petty, Manager, Developer Program, Nortel Networks.

Astound Technologies is a visionary in delivering solutions that empower Contact Center agents to achieve superior performance. GPower solutions reduce costs, diminish turnover, and enhance customer loyalty. More information on the company and its products can be obtained at http://www.AstoundTech.com.

 

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