FOR IMMEDIATE RELEASE
For Additional- Information:
[Loren Kaun, 805-496-6407, ]
Astound Technologies LLC, Accepted by Nortel Open Developer Program
Astound Technologies has integrated its GPower solutions with the Nortel Symposium TAPI Server products to deliver multi-media capabilities to the desktop. Multi-media routing, Screen Pop, ACD statistics, and agent performance evaluation criteria features empower the agent to provide superior performance. The integration of IVR/VRU technology allows for customer self-service and continuity of service when the request is handled by an agent. Recording interfaces provide quality assurance and adherence to regulations. The focus for GPower is to deliver solutions that empower the agent for superior performance.
Agents are able to handle more calls in less time
because GPower gathers and delivers caller information in the appropriate
Microsoft application window when the call arrives at the agent's
workstation. In addition, GPower dynamically delivers critical status and
activity information to the agent and to management that enables the agent
to deliver a consistently higher level of customer service and
performance. GPower delivers an exceptional solution for both
reducing call length and streamlining the workflow of typical
"The seamless integration of GPower with Nortel Symposium products provides an enhanced solution for reducing call length, increasing customer loyalty, and empowering the agent for superior performance." says Jack L. Gaither, Chief Executive Officer of Astound Technologies. "Our joint customers will experience immediate return on investment and see increased business productivity."
"It is our pleasure to inform you that your company has been accepted as an Open Developer in the Nortel Networks Developer Program.," said Bill Petty, Manager, Developer Program, Nortel Networks.
Astound Technologies is a visionary in delivering
solutions that empower
# # # #
All products mentioned in this release are trademarks or registered trademarks of their respective holders.